horseshoe casino council bluffs customer service email

This mailing is clearly a bait and switch tactic to generate unearned hotel room, food and gaming income for Caesar’s Entertainment. This is a clear violation of both the Nevada and Iowa false advertising laws. The promotional mailing doesn't say anything about casino play nor does it indicate that the promo code can be deemed invalid at any time. Ariana also told me this offer was based on my casino play. However, when going online and looking at the Caesar's reservation calendar, the promo date was open for both nights and rooms were available at both properties. They would not tell me why the promo was no longer valid, only that there were no rooms available for August 10 & 11 indicating that both the Horseshoe and Harrah's rooms in Council Bluffs, IA were both completely booked. I was told by Ariana, and her supervisor, my 'promotional code was no longer valid' but they could give me a room for the 'special rate' of $196.00 per night. When I tried to reserve the room online, a message came up indicating that I had to call 88 to make the reservation. I made extensive and detailed arrangements to meet friends & family at the Council Bluffs, Harrah’s property where I have stayed on numerous occasions. So naturally, I was looking forward to being able to visit the Council Bluffs, IA casinos. When questioned she admitted she hears complaints from non smokers especially and said she had asthma and wished she could avoid the smoke but otherwise liked management and job.I received a promotional mailing offering 3 free nights hotel, $25.00 food credit and $45.00 free slot play (see enclosed) from Caesar’s Entertainment. I talked to one cleaning worker at Horseshoe and she cleaned a machine before I sat down at my request. These other casinos seem to also do a much more thorough job cleaning and doing it more frequently. In addition the state’s biggest casino, Prairie Meadows in Altoona IA is non smoking currently. In contrast the three Native American owned casinos along I29 are all fully non smoking. Smokers were regularly pulling their masks down, touching their mouths and then touching the machines.

Also, unlike other casinos in the area, temperatures were not checked at the door. Cleaning and serious wiping down of machines seemed almost non existent. Almost every machine we sat at had dirty ashtrays. The big issue is that except for a very small room way out of the way, the entire casino allows smoking. Masks are required and available and sanitizer seemed readily available. In our opinion Horseshoe has done less for COVID prevention than other casinos in Iowa that we have visited. We spent a night at adjacent hotel and stopped by the casino.

Horseshoe casino council bluffs customer service email